PRIVACY POLICY

Last updated: October 30, 2025

Sweet Flavours s.r.o. (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website https://sweetflavours.cz.

DATA CONTROLLER

Sweet Flavours s.r.o.
Mečislavova 181/9
140 00 Praha
Česká republika
Email: info@sweetflavours.cz

WHAT DATA WE COLLECT

We collect and process the following personal data:

Contact Form Data: When you submit our contact form, we collect:

  • Name
  • Email address
  • Phone number (if provided)
  • Company name (if provided)
  • Message content
  • Date and time of submission

Website Analytics: We use Matomo Analytics to understand how visitors use our website. We collect:

  • Anonymized IP addresses
  • Pages visited
  • Time spent on pages
  • Browser type and version
  • Device type
  • Referral source

HOW WE USE YOUR DATA

We use your personal data for the following purposes:

Contact Form: To respond to your inquiries, provide information about our services, and communicate with you regarding business opportunities.

Analytics: To analyze website traffic, improve user experience, and optimize our website content and functionality.

LEGAL BASIS FOR PROCESSING

We process your personal data based on:

  • Consent: When you submit our contact form, you consent to us processing your data to respond to your inquiry
  • Legitimate interests: We have a legitimate interest in analyzing website usage to improve our services

DATA RETENTION

  • Contact Form Data: Data submitted through contact forms is retained indefinitely unless you request deletion
  • Analytics Data: Anonymized analytics data is retained indefinitely for statistical purposes

DATA SHARING

We do not share, sell, or disclose your personal data to third parties. Your information is used solely for the purposes stated in this policy.

COOKIES AND TRACKING

Matomo Analytics: We use Matomo, a privacy-friendly analytics tool, configured to:

  • Not use cookies
  • Anonymize IP addresses
  • Store data on servers located in France (EU)

We do not use any other tracking technologies, third-party cookies, or external analytics services.

DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website is hosted on servers located in France within the European Union.

YOUR RIGHTS UNDER GDPR

As a data subject in the European Union, you have the following rights:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data
  • Right to restriction: Request restriction of processing in certain circumstances
  • Right to data portability: Request transfer of your data in a structured format
  • Right to object: Object to processing based on legitimate interests
  • Right to withdraw consent: Withdraw consent at any time (without affecting prior processing)

To exercise any of these rights, please contact us at info@sweetflavours.cz.

RIGHT TO LODGE A COMPLAINT

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Czech Data Protection Authority (Úřad pro ochranu osobních údajů):

Úřad pro ochranu osobních údajů
Pplk. Sochora 27
170 00 Praha 7
Czech Republic
Website: https://www.uoou.cz

11. INTERNATIONAL DATA TRANSFERS

All data is stored on servers located within the European Union (France). We do not transfer personal data outside the EU/EEA.

12. CHILDREN’S PRIVACY

Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from children.

13. CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. CONTACT US

If you have questions about this privacy policy or our data practices, please contact us:

Email: info@sweetflavours.cz
Address: Sweet Flavours s.r.o., Mečislavova 181/9, 140 00 Praha, Česká republika

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